Terms of Service

These terms of service govern your use of the Paari mobile application and website.

1. The service

Paari is a technology platform that connects riders seeking transportation with independent drivers. Paari is not a transportation carrier. Drivers are independent providers, not employees or agents of Paari.

2. Your account

You must be at least 18, provide accurate information, and keep your login credentials secure. You are responsible for activity on your account. One account per person.

3. Riders

Fare estimates are shown before booking and calculated using Fiji's regulated taxi rates (flagfall + per-kilometre on the actual driving route + waiting time). The final fare is payable directly to the driver in cash or via M-PAiSA. Repeated cancellations or abusive behaviour may result in account suspension.

4. Drivers

Drivers must hold a valid Fiji driving licence, maintain a registered and roadworthy vehicle, and comply with all applicable transport laws and permit requirements. Driver applications are subject to verification and approval, which we may grant or revoke at our discretion. Paari charges drivers no fees or commission — drivers keep 100% of every fare. Drivers are responsible for their own taxes, fuel, insurance, and vehicle costs.

5. Conduct

No unlawful, threatening, or abusive behaviour; no discrimination; no use of the platform for anything other than requesting or providing rides. Both riders and drivers may rate each other; consistently poor conduct may lead to suspension or removal ("banning") at our discretion.

6. Payments & fees

All ride payments occur directly between rider and driver in cash or via M-PAiSA. Paari does not process ride payments, does not charge riders or drivers any fees, and takes no commission — the service is free to use and funded by in-app advertising. Paari is not responsible for payment disputes between riders and drivers, though our support team will assist in good faith.

7. Availability & liability

The service is provided "as is". We do not guarantee driver availability, uninterrupted operation, or error-free software. To the maximum extent permitted by law, Paari is not liable for indirect or consequential losses, or for the acts or omissions of riders or drivers. Nothing in these terms excludes liability that cannot be excluded under Fijian law.

8. Termination

You may stop using the service and delete your account at any time ( paarifiji.com/delete-account). We may suspend or terminate accounts that violate these terms.

9. Changes

We may update these terms; continued use after changes take effect constitutes acceptance. Material changes will be announced in the app.

10. Governing law

These terms are governed by the laws of the Republic of Fiji.

Contact: support@paarifiji.com